Capture sentiment analysis and moment-by-moment analysis of callsĪvailable on Windows, Macintosh desktop platforms, Android, and IOS mobile platformsĪvailable on Windows, Macintosh desktop platforms, IOS, and Android mobile platforms Real-time call transcriptions and prompts to help agents navigate calls effectively. No native conversation intelligence featuresĬustomization is available with customized working hours, phone numbers, outbound caller IDs, call greetings, and moreĬustomization is available for a few features Native conversation intelligence platform and call analytics to ramp up agent performanceĬall monitoring and performance evaluation. Monitor and train agents with a live call-tracking architecture. Offers voice and email channels for contact center support Round-the-clock support via phone calls, SMS, IVR, and call routing Key Features of JustCall and AirCall (A Detailed Look) JustCall Features Overview Its primary market segment is Small-Business with 59.2% of reviews belonging to the said segmentĤ. ![]()
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